Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario

Site: Toronto

Service: Consumer Protection Ontario

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Record #: MET0830
Last Modified: 07 Jul 2025
Last Full Update: 16 May 2025

Description

Description (Service) Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation
  • attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services
  • investigation and enforcement of consumer protection legislation
  • public education and awareness programs, including online searchable business Consumer Beware List, https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search

Service Details

Hours Contact for hours
Areas Served Ontario
Boundaries Ontario
Eligibility No restrictions
Application Call, email, or visit website  
Complaint form available online
Languages English, French
Fees None

Address and Location

Located In Community Toronto
Address & Map
Toronto, ON
Canada
 
View Google Map
Intersection Bay St and Wellesley St W
Mailing Address Consumer Services Operations Division, PO Box 450 
Toronto, ON 
Canada M7A 2J6
Physical Access Not Applicable ; No walk-in service

Contact Information

Office Phone 416-326-8800, (within Toronto) ; Toll Free TTY: 1-877-666-6545
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086, (within Toronto)
E-Mail consumer@ontario.ca
Website www.ontario.ca/page/consumer-protection-ontario
Social Media Facebook Facebook: https://www.facebook.com/ONconsumer

Agency Overview

About This Agency
Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario
1 Agency Services [Show Listings]